Giving Hopes LLC

Privacy Policy for Giving Hopes LLC

Effective Date: 10/1/2024

1. Introduction

Giving Hopes LLC ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our website visitors, clients, and patients. This Privacy Policy and Notice of Privacy Practices (collectively referred to as the "Policy") outline how we collect, use, disclose, and protect your personal and health information.

2. Information We Collect

We may collect the following types of personal and health information:

Personal Identification Information: This includes your name, email address, phone number, date of birth, postal address, or any other information you voluntarily provide through forms or contact requests.
Health Information: If you are a patient or seeking care, we may collect your medical history, mental health information, treatment plans, and other related health details.
Usage Data: Information about how you use our website, such as IP addresses, browser type, pages visited, and time spent on the site. This data is collected via cookies or analytics tools.

3. How We Use Your Information

We use the information collected to:

Provide mental health services, including consultations and treatment.
Communicate with you regarding appointments, services, and general inquiries.
Improve the functionality and content of our website.
Comply with legal and regulatory requirements.
Maintain secure patient records and ensure the confidentiality of your information.

4. Disclosure of Your Information

We will not sell, share, or rent your personal information to third parties except in the following situations:

Healthcare Providers: We may share your health information with doctors, therapists, or other healthcare providers involved in your care.
Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to protect our rights or comply with legal proceedings.
Usage Data: We may engage third-party vendors to assist with website maintenance, data storage, and other operational needs. These vendors will have limited access to your information and are obligated to protect your privacy.

5. Company Commitment

Giving Hopes LLC, or the company that created our website, will never share, sell, or disclose customer information to any third party. Additionally, any consent you provide for SMS communications and your phone number will be kept strictly confidential and will not be shared with any external entity.

6. Data Security

We implement a variety of technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies may collect non-personally identifiable information about how you interact with our site. You can choose to disable cookies through your browser settings, but doing so may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this Policy. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights Regarding Personal Information

You have the following rights regarding your personal information:

Access: You may request access to the personal information we have about you.
Correction: You may request to correct or update your personal information.
Deletion: You may request to delete your personal information, subject to legal requirements.
Opt-Out: You may opt out of receiving marketing communications from us at any time.

10. How We Use and Disclose Health Information (HIPAA Compliance)

In addition to our general privacy practices, the use and disclosure of protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA). Your health information may be used or disclosed for the following purposes:

Treatment and Care Management: Your health information may be used to coordinate care and manage treatments with healthcare providers.
Payment: Your health information may be used for verifying insurance and processing payments.
Health Care Operations: Your health information may be used for administrative and operational purposes, such as quality improvement and resolving complaints.

11. Uses and Disclosures Without Your Consent

We may use and disclose your health information without your consent in the following situations

As Required by Law
Public Health Activities
Victims of Abuse or Neglect
Health Oversight Agencies
Legal Proceedings and Law Enforcement
Deceased Individuals and Organ Donation
Research (with IRB approval)
Health and Safety
Specialized Government Functions
Workers' Compensation

12. Incidental Uses and Disclosures

Incidental uses and disclosures that cannot reasonably be prevented during otherwise permitted uses or disclosures are not considered violations of privacy rights.

13. Special Handling of Certain Records

Some health information, such as data related to HIV, mental health, genetic information, or substance abuse, may be subject to additional confidentiality protections under state and federal law.

14. Authorizations for Other Uses and Disclosures

Any other use or disclosure of your health information, such as for marketing purposes or the sale of health information, requires your written authorization. You may revoke this authorization at any time.

15. Your Rights Regarding Health Information

You have the following rights regarding your health information:

Right to Inspect and Copy: You may request access to your health information.
Right to Request Amendments: You may request corrections if your health information is inaccurate or incomplete.
Right to Request Restrictions: You may request limitations on how your information is used or disclosed.
Right to Confidential Communications: You may request communications in alternative formats or locations.
Right to Receive Breach Notifications: You will be notified in the event of a breach.
Right to a Paper Copy: You may request a paper copy of this notice.

16. Filing a Complaint

If you believe your privacy rights have been violated, you can file a complaint with Giving Hopes LLC or with the Secretary of the U.S. Department of Health and Human Services. You will not face retaliation for filing a complaint.

17. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly.

18. Contact Us

If you have any questions or concerns regarding this Policy or how we handle your personal or health information, please contact us at:

Address: 9505 Reisterstown Rd Ste 2NE, Owings Mills MD 21117
Email: Admin@givinghopes.com
Phone: 410-505-8875

19. The SMS opt in or phone numbers for the purpose of SMS are not being shared under any circumstances.

By checking this box, I agree to receive SMS messages about appointment reminders and updates notifications from Giving Hopes LLC at the phone number provided above. The SMS frequency may vary. Data rates may apply. Text HELP to 410-505-8875 for assistance. Reply STOP to opt out of receiving SMS messages. Privacy Policy/Terms.

Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications
If you have consented to receive text messages from Giving Hopes LLC, you may receive text messages related to appointment reminders and updates notifications
Standard Messaging Disclosures
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy/ Terms of service